Return Policy

What’s our return policy?

Purchases can be returned within 30 days of receipt, back to the original method of payment. We do not accept returns on final sale items or items that have been used.

Purchases can be returned within 30 days of receipt, to the original method of payment. Please email info@lavendercloudsandpoetry.ca with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs are the responsibility of the customer.

How do I start a return for an online purchase/order?

To initiate a return, please send an email to info@lavendercloudsandpoetry.ca. Shipping charges incurred for returning any items will be the responsibility of the customer.

When can I expect my refund?

When returning an item back, please allow up to 15 days for us to receive and process your refund. You will receive an email notification letting you know your refund has been processed.